Customer Support manager

Customer Support manager Employment type: Полный рабочий день Grade: Middle Salary: от 700 до 1000 $ Skills: Ведение переговоров, Настройка VPN, Поддержка клиентов Description: Join a fast-growing cybersecurity company specializing in world-class privacy and security solutions. Operating as a fully remote global team, we are on a mission to protect digital lives and ensure anonymity for millions worldwide. We are vocal advocates for civil rights, digital freedom, and an uncensored online culture. We are looking for an experienced Customer Support manager who thrives on solving complex challenges and is ready to make a massive impact on a high-traffic product at the intersection of security, massive scale, and digital freedom. What you will do: Provide customer support online via email and chat (no calls). Process incoming requests. Analyze the reasons for contacting and provide technical support. Identify cause-and-effect relationships and find refined solutions in both routine work and complex tasks. Effectively interact with customers and the internal team. Prepare reports. What we are looking for: 1+ year of experience in support. Punctuality, stress-resistence Ability to work in a multitasking environment. Experience with ticket systems. Attention to detail, independence in searching for information, analytical thinking, and a desire to find ways to optimize processes. Confident computer skills, experience with MS Office programs. Strong communication skills and a willingness to help people. English level B2+ What We Offer Build personal AI agents using our premium infrastructure. Absolute freedom to work from any location. (GMT+1– GMT+5) - Rotating shift schedule 2/2 (both day and night shifts available, from 6 AM to 6 PM / from 6 PM to 6 AM) Internal R&D opportunities. Paid time off and sick leave. Direct impact on a massive, world-class B2C product. A collaborative environment with some of the best minds. If this sounds like you, we’ve been waiting for you! Let’s build the future of digital freedom together.