Senior DevOps / SRE Support Engineer

Senior DevOps / SRE Support Engineer Virtual NOC (LATAM) 📍 LATAM only (AMER hub, GMT-3…-6) · 🕘 09:00–18:00 local · 💼 Full-time · 🗣 Advanced English · 💸 B2B, Up to 5500 $/monthly Our client is building a Virtual NOC — a managed DevOps/SRE practice providing 24/7 SLA-driven support for international clients on a follow-the-sun model. We are hiring a Senior DevOps / SRE Support Engineer to be among the founding members of the client's AMER hub. What you'll do Production incident response and resolution (Sev1–Sev4) On-call duty rotation (1 week per 5-week cycle, separate compensation) Runbook authoring (managed as code with CI validation) Automation development and infrastructure changes for client environments Observability tuning (Datadog, Prometheus, Grafana) Post-mortem authoring and customer-facing technical communication Knowledge base contribution 30–40% of time allocated to engineering projects (automation, AI tooling, observability) Contribute to AI-augmented L1 layer (RAG-based triage and automation) Must-have 5+ years hands-on in: Kubernetes, Terraform, AWS/GCP/Azure, Datadog, Prometheus, Grafana, PagerDuty, Linux, Python, Bash, ArgoCD, Helm, CI/CD (GitLab CI / GitHub Actions) Production on-call experience — required Java developer or SRE background Ability to work with AI agents (critical thinking) Reading foreign code and making small fixes SQL Incident management (Sev1–Sev4) Advanced English — mandatory for direct client communication Soft skills Attention to detail · Responsibility · Strong communication Location LATAM only (AMER hub, GMT-3…-6) Special conditions Standard 09:00–18:00 local working hours covering AMER business hours, fully remote On-call duty: 1 week per rotation with separate compensation (stand-by + per-incident) No night shifts; mandatory recovery time after on-call Why join Founding member of the AMER hub Real autonomy — not a ticket-processing position 30–40% of time on engineering projects Work directly with the Tech Lead and CEMEA team