Technical Support / Account Manager

We are looking for a Technical Support / Account Manager to join us remotely. Responsibilities Responsibilities: Support clients throughout the entire lifecycle: onboarding, API integration consultations, testing (sandbox/demo), and go-live / production launch Handle day-to-day client communication in English and Russian (CRM: HubSpot/Freshchat) — answer product questions, guide clients through the dashboard, resolve issues Translate client requests, complaints, and feature requests into Jira tickets (bugs and feature specs with reproduction steps and acceptance criteria), coordinate prioritisation with the development team Act as the bridge between clients and the technical team, Product Manager, and Account/Business Development teams Investigate discrepancies in transactions, balances, and reporting, monitor product metrics and incidents — including SQL queries and preparing data exports for reconciliation Manage escalations with external providers Requirements Requirements: 1–2 years of experience in technical account management / fintech support Fintech experience (payment solutions, banking products, virtual cards or similar) English at Intermediate level or higher; Russian required Experience with APIs: authentication flows, building requests (Postman/curl), reading technical documentation Experience with Jira and Confluence; ability to write clear bug reports and requirements Basic SQL for data analysis and reconciliation Conditions We offer: Remote work Compensation for English classes Flexible start of the working day