Cloud Solution Architect (AI Infrastructure)

Overview Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth by bringing together product, engineering, marketing, sales, customer success, and partners around a common customer mission. Through deep technical expertise and differentiated go-to-market execution, we help customers realize value from Microsoft technologies and transform innovation into measurable business impact. We are looking for a Cloud Solution Architect to join the Technical Success team within Cloud & AI Platforms. In this customer-facing role, you will partner with technical and business stakeholders to understand customer priorities, design secure, scalable, resilient, and well-architected cloud solutions, and accelerate modernization and adoption of Microsoft Azure and AI technologies. You will provide architectural and technical guidance across infrastructure, applications, data, AI, agents, and emerging technology scenarios, helping customers address technical blockers and prepare workloads for long-term operational success. You will apply Microsoft architectural frameworks and proven practices to help customers improve security, resiliency, performance, and scalability while aligning technical solutions with business outcomes. As a trusted technical advisor, you will also contribute reusable technical guidance and proven practices, collaborate across Microsoft teams, and represent the voice of the customer by sharing technical insights and feedback that help improve Microsoft products, services, and delivery approaches. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Build trusted relationships with customer technical and business stakeholders to understand priorities, define conditions for success, and align cloud and AI solutions with business outcomes. Design secure, scalable, resilient, and well-architected solutions across Azure infrastructure, applications, data, AI, agents, and emerging technology workloads using Microsoft architectural frameworks and proven practices. Guide customers through cloud transformation, modernization, migration, and AI readiness initiatives by providing technical direction, architectural recommendations, and implementation guidance. Identify, escalate, and help resolve technical blockers and risks that may affect solution deployment, workload health, customer value realization, or Azure adoption and usage. Lead architecture discussions for modernization scenarios across applications, databases, infrastructure, SAP, hybrid environments, and AI-enabled workloads, helping customers improve security, resiliency, performance, capacity, and operational readiness. Partner with Customer Success Account Managers, account teams, engineering, and other Microsoft stakeholders to support technically sound customer success plans, consumption objectives, and committed technical milestones. Advise customers on innovative workloads and emerging technologies, helping them evaluate opportunities and adopt Microsoft Cloud and AI capabilities in alignment with their technical and business requirements. Contribute reusable technical guidance, delivery assets, architectural patterns, and proven practices that improve consistency, quality, and scalability across customer engagements. Act as a voice of the customer by sharing technical feedback, insights, recurring patterns, and customer needs with product, engineering, and internal technical communities. Maintain technical readiness across priority cloud, AI, security, resiliency, and emerging technology areas through continuous learning, hands-on experience, knowledge sharing, and relevant certifications. Qualifications Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Professional proficiency in English, with the ability to communicate effectively with customers, executives, and cross-functional stakeholders in both written and verbal business environments. Additional or preferred qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 2+ years experience working in a customer-facing role (e.g., internal and/or external). 2+ years experience working on technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.