Solution Engineer - AI Business Solution & Business Process

Overview The AI Business Solutions division of the SME&C department’s Corporate segment (mainly small and medium-sized enterprises) is building a digital-first organization in collaboration with partners, led globally, with the aim of empowering customers through the unique value of Microsoft’s cloud, centered on generative AI technology. SME&C, one of the fastest-growing customer segments, is poised to become Microsoft’s next $100 billion business. As a member of local subsidiaries or digital sales centers worldwide, you will support customers in identifying and achieving their business goals through best-in-class digital engagement and co-selling with partners. You will also have opportunities to collaborate cross-functionally while practicing the shared priorities of SMC, generative AI technology, and digital sales culture: diversity and inclusion, well-being, sustainability, and learning. If you are passionate about customer-centricity and digital-first solutions powered by generative AI, and want to learn about the value we deliver daily to customers, partners, and each other, we invite you to join us. The SME&C AI Business Solution Business Process division is now recruiting Solution Engineer (Dynamics 365 Sales, Service and PowerPlatform). This role also specializes in Copilot solutions such as Dynamics 365, PowerPlatform, and Copilot Studio within the SME&C division. You will be responsible for some of the most important customers within corporate organizations. You will drive the momentum of digital transformation for customers, partners, and Microsoft by selling best-in-class cloud services and platforms to managed customers, which are strategic business priorities for Microsoft. Take this opportunity to hone your solution sales and collaboration skills, deepen your expertise in Microsoft’s generative AI solutions such as Copilot and Agent, and accelerate your career growth. This role offers flexibility, with up to 50% remote work possible. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Microsoft employees have a growth mindset, innovate to empower others, and collaborate to achieve shared goals. Every day, we create a culture of inclusion based on the values of respect, integrity, and accountability, where everyone can thrive both at work and beyond. Responsibilities Technical Engagement Deliver technical presentations and product demonstrations for Dynamics 365 CE, Power Platform, and Copilot solutions. Support technical validation and proof-of-concept activities to ensure customer confidence in Microsoft solutions. Collaborate with Solution Sales Specialists to define technical win strategies and address customer requirements. Assist in competitive positioning by articulating Microsoft’s differentiation and handling technical objections. Customer and Partner Collaboration Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to influence solution decisions. Work closely with partners to support joint technical engagements and accelerate solution deployment. Participate in workshops, webinars, and readiness sessions to educate customers and partners on Microsoft technologies. Technical Expertise Build relationships with colleagues and team members beyond solution areas. Network at technical community events. Initiate conversations with prospective customers/partners at events to expand external networks. Act as an expert in one or more solution areas. Understand competitors’ products, solutions, and services in collaboration with GTM, and implement strategies to establish Microsoft’s position against competitors in customer communications. Sa les Cycle Support Contribute technical expertise early in the sales cycle to shape solution architecture and roadmap. Provide input on proposals and assist in building solution designs aligned with customer needs. Ensure smooth handoff to Customer Success teams for implementation and adoption. Complete required training and obtain relevant product and role certifications aligned with your role and workload/industry. Qualifications Required/Minimum Qualifications 3+ years of experience in technical solution engineering or pre-sales in business applications or related domains. Native-level Japanese proficiency and business-level English communication skills. Additional or Preferred Qualifications Hands-on experience with Dynamics 365 Customer Engagement and Power Platform. Familiarity with generative AI technologies and Copilot solutions. Strong presentation, problem-solving, and collaboration skills. Sales experience in generative AI domain