Product Specialist

Product Specialist Full-time/Company: Koinly Koinly builds software to help crypto investors stay compliant with taxes and track investments. Launched in 2019, the product serves over 2M users and focuses on accuracy with a small, autonomous team. Applicants must be able to overlap with UK/European time zones. Responsibilities: - Investigate complex user cases and resolve support tickets. - Turn user insights into product opportunities with Product and Engineering. - Investigate transaction and portfolio discrepancies to ensure data accuracy. - QA new features and fixes, catching bugs before release. - Improve workflows using AI and automation to streamline processes. Requirements: - Crypto-native: hands-on experience with wallets, exchanges, DEXs, staking, NFTs, DeFi and LPs. - Comfortable using block explorers (e.g. Ethereum, Solana) to investigate on-chain activity. - Strong analytical and debugging skills; able to find root causes across data sources. - Meticulous with a high bar for QA and testing. - Comfortable with spreadsheets and learning technical tools. - Fluent in English with clear communication skills. - Self-starter who collaborates across Product, Engineering and Support; experienced using AI to improve workflows. Nice to have: - Strong understanding of APIs and data flows between systems. - Programming or scripting experience (Python, JavaScript). - Familiarity with blockchain development concepts and on-chain data structures. - Experience with Jira. Stack: Python, JavaScript, APIs, Jira, Ethereum/Solana block explorers, blockchain development concepts Benefits: - 32 holidays per year (including public holidays) - Co-working space budget - 40-hour workweek - Flexible hours (UK/European overlap) - Work in crypto 📩 Apply