Operational Account Manager

We are looking for an experienced Operational Account Manager to join our high-performing account management team. The ideal candidate has extensive Fintech or Crypto B2B Strategic Account Management experience, and approaches client relations with growth ambitions, superior service, and an always-available mindset. Responsibilities Assist assigned clients with day-to-day routine questions related to their account Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities, and an "always-available" mindset Maintain, optimize, and negotiate contractual agreements and terms Forecast, monitor, achieve, and report on client-based targets Create and nourish strong relationships internally with other teams and stakeholders Organise client meetings virtually and face-to-face to maintain strong and mutually beneficial relationships Promote and share the product's benefits and value Keep records updated in CRM, Email, Confluence, and other internal software Occasional travel to industry expos and conferences, and attend relevant networking events Other duties as required from time to time by the company Requirements 2+ years of Fintech, Crypto or other online business account management experience within a B2B setting Service-first driven, self-motivated, and able to work independently Believes listening, empathy, and serving clients with a smile while also driving commercial results are essential for success Thrives in a fast-paced start-up environment with a focus on speed and problem-solving Works and manages time in a highly structured and efficient manner Strong negotiation skills and always looks for mutually beneficial solutions Passionate about crypto and the latest payment solutions available on the market High energy, a positive attitude, and a belief that teamwork is crucial to success Outstanding problem-solving skills Strong organization skills, reporting skills, and attention to detail Experience using Salesforce, Jira, Confluence, Intercom and Tableau Proficiency in English and Russian, written and verbal Why join CryptoProcessing by Coinspaid You'll be joining a company that is actively shaping its space, with enough scale to matter and enough room to make an impact. People are expected to think, contribute, and take ownership, and are supported in doing so. Flexible Benefits Benefit Bar: up to €230/month, a flexible monthly budget for what matters most to you, from sports and mental health to coworking, home office, or medical-related expenses Work & Flexibility Fully remote work from almost anywhere Optional offices and relocation support Flexible, async-friendly environment Growth & Learning Budget for courses, certifications, and professional development Language learning support Cross-team learning and knowledge sharing Wellbeing & Support Medical insurance or reimbursement depending on location Access to mental health support Financial support for important life events Extras Merch shop with rewards system Team offsites and company events