Customer Success Analyst II

Customer Success Analyst II NCR Atleos, Belgrade NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list. Responsibilities: 🌸Provide customer support and ensure success with NCR Atleos services and solutions; 🌸Build and maintain strong relationships with key customer executives and operational teams while understanding their current and future business needs; 🌸Promote confidence in NCR Atleos products, lead continuous improvement initiatives, and deliver customer-specific analysis to enhance satisfaction, ensure service consistency, and maximize profitability; 🌸Collaborate with Sales and customers to analyze reports and identify gaps in service delivery; 🌸Oversee installation and product delivery, ensuring customer satisfaction; 🌸Document deviations from contracts or policies; 🌸Serve as the primary escalation point with broad service knowledge; 🌸Build and maintain strong customer relationships; 🌸Address inquiries and provide timely support for complaints and escalations; 🌸Coordinate with delivery teams to meet customer requirements; 🌸Gather data, manage internal communications, and support incident resolution; 🌸Resolve less complex service issues using independent judgment; 🌸Provide sales support throughout the sales process and contract lifecycle; 🌸Lead scheduled operational calls and ensure timely resolution of customer issues; 🌸Drive processes aligned with cross-functional goals; 🌸Maintain product knowledge and remove roadblocks to meet customer objectives; 🌸Anticipate needs using proactive tools; 🌸Manage escalations and diagnose broader customer impacts; 🌸Lead internal and customer meetings, track issues and status updates; 🌸Maintain strong relationships with operations teams, logistics, billing, customer care, and vendors; 🌸Address operational concerns across products, billing, connectivity, and security; 🌸Identify opportunities for continuous improvement; 🌸Apply critical thinking to resolve issues and root causes; 🌸Focus on global solutions for recurring problems; 🌸Escalate new business opportunities to account management. Requirements: 💦Technical/Vocational certification or bachelor's degree (or 1–3 years related experience); 💦Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams); 💦Strong time management and multitasking skills in a fast-paced environment; 💦Ability to resolve issues with urgency; 💦Flexibility to work non-standard hours; 💦Effective customer-facing communication and teamwork; 💦Broad knowledge of service delivery principles (ITIL, LEAN); 💦Familiarity with Smartsheet, ServiceNow, Workday, SharePoint; 💦Experience in SaaS, Digital Banking, ATM/ITM, or Financial Services. Working conditions: ☘️Private Health Insurance; ☘️Employee Referral Bonus Program; ☘️Wellbeing Resources; ☘️Baby Bonus; ☘️Life, Accident & Disability Insurance; ☘️Numerous opportunities for internal career pathing and advancement; ☘️Discounts for employees at NCR Atleos partners. Apply #serbia